Plain-English plumbing guides

Most plumbing problems are fixable once you know what you are looking at.

Plumber Repair Desk is a library of 54 guides on leaks, drains, water heaters, and the fixtures you use every day. Each one explains what usually goes wrong, which repairs are yours to make, and the point where the job needs a licensed plumber.

Water won’t stop?

  1. Close the fixture valve

    Reach for the small stop valve under the sink or behind the toilet and turn it clockwise until it stops.

  2. No valve, or it won’t hold? Shut the main

    Find where the water line enters the house, near the meter or through the basement or crawlspace wall, and close it.

  3. Water heater leaking? Close its cold inlet

    Turn the cold-inlet valve on top of the tank to stop it filling while it drains.

  4. Open a low faucet

    Open the lowest faucet in the house to drain the pressure and let the pipes empty out.

With the water off, the flooding stops and you have time to think.

Read the burst pipe guide

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Questions we hear most

What counts as a plumbing emergency?

Anything actively causing water damage or a health and safety risk qualifies. A burst or leaking pipe, a sewage backup into the home, an overflowing toilet you cannot stop, no water at all, a flooding water heater, or the smell of gas all warrant an immediate call. A single slow drain or a dripping faucet can usually wait for a scheduled visit. If water is spreading and you cannot stop it at a fixture valve, treat it as an emergency and shut off the main.

How do I know if I have a hidden water leak?

Watch for a water bill that climbs with no change in habits, a water meter that keeps moving when every fixture is off, damp or discolored drywall, a musty smell, or the faint sound of running water in a quiet house. A warm spot on a floor slab can signal a hot-water slab leak. If any of these show up, shut off fixtures and check the meter. A plumber can then use acoustic and moisture equipment to pinpoint the source without opening the whole wall.

How do I tell a simple clog from a main sewer line problem?

A single slow drain with the rest of the house working normally is usually a local clog you can often clear yourself. When several fixtures back up at once, a toilet gurgles as the tub drains, or water rises in a lower-level drain, the blockage sits in the main line that serves the whole home. That is a job for a plumber with a motorized auger, hydro jetter, and camera. If sewage is backing up indoors, stop using water and call right away.

Should I repair or replace my water heater?

Weigh the unit's age against the repair cost. If it is under about eight to ten years old and the problem is a heating element, thermostat, valve, or sediment, repair is usually the cheaper, faster choice. Once a tank passes ten years, leaks from the tank body, or needs a repair approaching half the price of a new unit, replacement makes more sense. A leak from the tank itself, rather than a fitting, means the steel has corroded through and the heater needs replacing.

Which fixture repairs can I do myself, and which need a plumber?

Swapping a faucet washer or cartridge, replacing a toilet flapper or fill valve, and resetting a jammed disposal are common do-it-yourself jobs with basic tools. Call a licensed plumber when a shower valve sits behind a tiled wall, a disposal leaks from the body, a fixture ties into hardwired electrical, or you cannot shut off the water cleanly. A pro also helps when the same part keeps failing, which often points to water pressure or a worn valve seat that needs proper diagnosis.